Office Coordinator

POSITION DESCRIPTION: OFFICE COORDINATOR
REPORTS TO: Operations and Events Manager
HOURS: Part-time, hourly non-exempt | 18-22 hours weekly
SCHEDULE: Tuesday – Friday, including core Ticket Office hours (10am-12pm, 2 days per week)
Some nights and weekends for events.
DIRECT REPORTS: Ticket Office Assistants, Ticket Office Volunteers
LOCATION: On-site

About the Stefanie H. Weill Center for the Performing Arts
The Weill Center for the Performing Arts is a 1,150-seat live event venue in Downtown Sheboygan, WI. The Weill
Center presents a series of live performances including music, comedy, variety acts, movies, and more. In 2001,
the theater was restored to its original Spanish Colonial Revival architectural style and atmospheric theater, as
built in 1928. The theater is currently listed on the National Register of Historic Places.

MISSION
Preserve this historic landmark theater in order to provide and sustain a majestic performing arts venue for the
community and to serve the people of Sheboygan County and surrounding communities with the opportunity to
enjoy cultural, educational, civic, and corporate events that will entertain and inspire.

Overview
The Office Coordinator provides comprehensive administrative support and delivers exceptional customer
service to support the efficient day-to-day operation of the organization. Serving as a primary point of contact
for visitors, patrons, vendors, and community partners, this position manages Ticket Office operations,
scheduling, records, organizational systems, and routine communications. The ideal candidate is highly
organized, detail-oriented, professional, and discreet, with the ability to manage multiple priorities and provide
responsive support in a fast-paced environment.

Duties and Responsibilities
- Coordinate daily office functions including managing supplies, orders, shared work areas, mail,
deliveries, and routine administrative tasks.
- Answer and route calls, emails, and inquiries professionally and promptly.
- Maintain accurate and organized physical and electronic records, databases, files, correspondence,
reports, and confidential information.
- Receive, prepare, route, and maintain routine administrative and financial documentation, including
invoices, purchase orders, expense reports, deposits, and related paperwork.
- Coordinate schedules, including meetings, appointments, recurring deadlines, and cross-department
updates.
- Manage day-to-day Ticket Office operations, including scheduling, training, customer service, and
support of Ticket Office staff and volunteers to promote consistent service.
- Assist with volunteer scheduling, including orientation materials, coverage needs, and communication of
schedule changes.
- Provide Ticket Office and patron support, including ticket sales, exchanges and refunds, donations,
memberships, gift certificates, seating and accessibility requests, patron/donor records, and event
information; resolve routine concerns and escalate unusual, sensitive, or policy-related matters as
appropriate.
- Balance cash drawers, reconcile daily transactions, and prepare ticketing and operational reports in
accordance with established cash-handling and financial-control procedures.
- Provide administrative support for events, front-of-house activities, special projects, and organizational
initiatives; support leadership and departments as assigned.
- Communicate information and updates clearly, participate in staff meetings, and maintain discretion
and confidentiality.
- Perform other duties as assigned.

Skills and Qualifications
- High school diploma required; additional education, relevant training preferred.
- Three or more years of experience in administrative support, office management, customer service,
ticketing, or a related field preferred.
- Able to learn and troubleshoot software, hardware, and general technology operations.
- Exceptional customer service skills with excellent attention to detail and ability to prioritize multiple
tasks.
- Able to climb stairs and lift up to 30 pounds.
- Represent the Weill Center professionally at all times.

Benefits
- Hourly compensation of $18-$20 per hour, based on experience
- Complimentary tickets to select shows for family and friends
- Complimentary parking

To apply, please send a resume and cover letter to Operations and Events Manager, Claire Konrath at
ckonrath@weillcenter.com

This job description is intended to describe the general nature and level of work performed by individuals
assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or
qualifications. Management reserves the right to modify or assign additional duties as business needs require.

The Weill Center is an Equal Opportunity Employer. Employment in this position is at will and may be
terminated by either the employee or the Weill Center at any time, with or without notice, subject to
applicable law. Job offers are contingent on a satisfactory background check.